Thursday, January 15, 2015

Organizational Culture at Mahindra Group - India

Mahindra Group - Purpose and Values

Our motivation to give our best every day comes from our core purpose: we will challenge conventional thinking and innovatively use all our resources to drive positive change in the lives of our stakeholders and communities across the world, to enable them to Rise.

Our products and services support our customers’ ambitions to improve their living standards; our responsible business practices positively engage the communities we join through employment, education, and outreach; and our commitment to sustainable business is bringing green technology and awareness into the mainstream through our products, services, and light-footprint manufacturing processes.

This commitment to sustainability—social, economic, and environmental—rests upon a set of core values.  They are an amalgamation of what we have been, what we are, and what we want to be.  These values are the compass that guides our actions, both personal and corporate.  They are:

We have always sought the best people for the job and given them the freedom and the opportunity to grow.  We will continue to do so.  We will support innovation and well-reasoned risk taking, but will demand performance.

Good corporate citizenship
As in the past, we will continue to seek long-term success, which is in alignment with the needs of the countries we serve. We will do this without compromising ethical business standards.

Customer first
We exist and prosper only because of the customer.  We will respond to the changing needs and expectations of our customers speedily, courteously and effectively.

Quality focus
Quality is the key to delivering value for money to our customers.  We will make quality a driving value in our work, in our products and in our interactions with others.  We will do it 'First Time Right.'
Dignity of the individual
We will value individual dignity, uphold the right to express disagreement and respect the time and efforts of others.  Through our actions, we will nurture fairness, trust, and transparency.

Read a 2008 HBR article on Mahindra - Finding a Higher Gear  Where some of the cultural issues were also mentioned

2007 Article in Outlook Business

Economic Times Corporate Dossier has an article in the issue dated 20 July 2007
Mahindra's Management Makeover
Along with it there is a small article - The Culture Conundrum - Prochie Mukherji explained how they went about finding the core values. (The post is based on that article. I retrieved the page from my collection of paper cuttings).

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